Overview
Wix Life is our internal company app and one-stop shop for all information and services at Wix. Launched in early 2022, it's the place to find everything employees need to know. We set out to solve the wasted time employees spend standing in lines for food and coffee across our campus restaurants.
The Problem
At Wix Cafe and Wix Restaurants, employees can only wait in line and order food or coffee on the spot. Everything happens in person. There's no way to pre-order, schedule a delivery, or arrange a pickup in advance, so breaks turn into queues.
The Goal
A seamless flow in the Wix Life app for pre-ordering and scheduling meals and coffee from phone or desktop, with ingredients and dietary tags, orders planned around meetings, and no lines. Paying in the app also means no forgotten payments.
Research
Key insights
68%
Of employees regularly order coffee at least twice a day
42%
Of employees report losing work time due to catering lines
74%
Of employees want to be able to pre-order food or coffee
Primary Users
Key user groups
Company Employees
Want to save time during lunch breaks.
Campus Restaurants
Need a predictable flow of orders to prepare.
Operations Team
Want smoother order management across campus.
Process
How I solved it
A new experience that turns daily meals and coffee breaks into a faster, smoother process, saving time and effort for both employees and the workplace.
Two dedicated ordering flows
Separate experiences for coffee and restaurant ordering, each tailored to its own service type and ordering behavior inside the Wix Life app.
The end-to-end order journey
From discovering the entry point, browsing menus and choosing pickup or delivery, to scheduling an order and getting a ready-for-pickup notification.
Menu transparency
Clear visibility into dishes, ingredients, dietary tags, preferences and frequently ordered items, before ordering and not at the counter.
Flexible ordering options
Scheduled orders, office delivery, pickup areas, group ordering and menu sharing make workplace meals faster and easier to manage.
Small UX improvements can create a meaningful impact on everyday experiences.
Process
Wix Life app flow
To support a clear and scalable experience, I mapped the entire Order Up journey from entry point to order completion. The flow outlines every key decision, interaction and user path across both the coffee and restaurant experiences.
Process
Entry points & notifications
Multiple entry points across the employee experience give quick access to ordering: the Wix Life app, Quick Actions and mobile notifications. Timely notifications close the loop, keeping employees informed from order confirmation to pickup.
Wix Life app / Screens
Final Design Solution
The complete ordering experience, from browsing to pickup.
The final prototype brings the whole experience to life (browsing menus, placing and tracking an order) for both coffee and restaurant orders, designed to fit naturally into the existing Wix Life experience.
Reflection
What I learned
Building this project reinforced how small UX improvements can create a meaningful impact on everyday experiences. Integrating new features into an existing product requires balancing user needs with familiar patterns, so adoption feels natural rather than introducing an entirely new experience.
